The major structural changes in retail trade require innovative approaches to meet growing customer demands. Current retail trends such as personalization, easy checkout processes and customer self-service have long since become part of reality. However,...
Our era is characterized by a shortage of key specialists in the industrial-technical sector as well as technological, digital and data-based developments. On the one hand, this entails a change in products and business models. On the other hand, the...
The way to better customer service and higher profits is through employees. Successful companies have realized that their employees are the real stars and, that only by focusing on them, a company can achieve its objectives. However, table football, fruit...
Meanwhile, you can find more and more organic products on the shelves and in the freezers of your supermarket. That’s why companies tend to emphasize that their goods are fairly traded and use their websites to focus on their health protection...
Everyone is talking about agility, everything seems to be agile nowadays: sales, marketing, HR and support and, of course, software development. Agile working is the answer to rapid change, continuous change processes and disruptive development. This makes...
In order to remain competitive in the future, many companies have to make a change and are thus faced with the question of how a transformation can succeed. The general consensus is that the key to success are motivated employees who courageously and...
According to the German dictionary for the start-up community (Gründerszenelexikon, 2017), disruption is a process in which an existing business model or an entire market is replaced or "smashed" by rapidly growing innovation (…)...
Germany needs new ideas and strategies for recruiting junior staff and personnel development!
In kindergartens and schools, with the police and fire brigade, in job centres, youth and health offices - there is a lack of personnel...
Exchange on important leadership and management issues as brand format.
Disruptive innovations and cutting-edge developments often require a new self-conception and a fresh understanding of one’s role. This applies to both individuals and...
In January 2016, around 120 brand managers of German companies were questioned about their responsibility regarding brand management for the study entitled “German brand report special issue 2016” (“Deutscher Markenreport Spezial...
Reflections on the occasion of the discussion event entitled “Responsibility in a new Era. Digitisation of Economy” (Verantwortung in einer neuen Ära. Die Digitalisierung der Wirtschaft) at the Catholic academy DIE WOLFSBURG in...
Yes, more is always possible and, of course, expected. Developments are moving forward quickly, while change and innovation are taking place everywhere. Companies have no choice but to constantly develop and improve.
Even though many companies have...
Managers and executives should make a key contribution to shaping the desired corporate culture. But in doing so, they frequently find themselves confronted with several challenges. The German Institute for Employment and Employability (Institut für...
It is one thing when your “boss” demands things to get done you may find “unacceptable”, but this can happen and is part of everyday business reality. It is also no drama when your boss adopts the wrong tone because he has a bad...
Managers have to make decisions. Given that they are facing many advisors with differing opinions, many requirements from various parties (superiors, employees, clients, stakeholders) as well as far-reaching consequences, this is no easy task. That is why,...
The history of development – a service project manager reports:
In the past, we have been the “Schrottis” of our factory, because our office has been situated on the factory premises in an old production hall, near production and...
In April 2014, Nicole Schlegel carried out the “customer oriented behaviour for service technicians” for the 50th time.
What is it that binds us to brands and companies? Among the key factors are product quality and design as well as...
Observations on the occasion of the discussion event “Berthold Beitz – a biography of the century,” held on 11 September 2013 at the catholic academy DIE WOLFSBURG in Mülheim an der Ruhr.
It was an exciting evening, when Joachim...
Depending on the industry, products and customers involved, companies are organising themselves into different organisational structures. Among them, the staff-line organisation has turned out to be very popular, for staff functions, which can be...
“Never reveal in a noble manner the weaknesses of your neighbours in order to raise yourself above them!” as formulated Baron Adolph Knigge, who of course concerned himself with the issue of sense of tact.
Sense of tact (originally...
Self-management is frequently an issue during training and workshops, and of course there are many tips and tricks for self-motivation and self-organisation, starting with clever filing systems via the proper handling of to-do lists to the disposal of junk...
Conducted on 18 April 2011, by Thorsten Eisengräber with Nicole Schlegel, in the context of his Master thesis at the Bochum University, entitled “Problematic nature and analysis of the communication in change management, as well as selected...